This policy applies to products purchased in store or from the website www.evansshoes.com.au.
CHRISTMAS EXTENDED RETURNS OR EXCHANGES
Evans Shoes is pleased to offer extended returns and exchanges this Christmas. Transactions or Orders placed prior to 25th December have until 31st January 2022 to return an item, rather than our normal 14 day period.
All other conditions below still apply.
- The product is not worn
- Retrieve your order number (you will find it on the Evans Shoes web store order confirmation email).
- The product can be returned in its original Evans Shoes or packaging.
- The receipt received is returned with the goods returned.
- The product is not deemed as final mark down.
We reserve the right to decline an item for refund if the return was made after 25 December 2021. Please note: your original shipping charges will not be refunded.
Note: Items purchased on Sale (discounted price from the full sales price) are eligible for an exchange or credit note prior to 25th December 2021, but not a refund. Customers are responsible for all shipping and handling charges for any exchanges.
We recommend sending return parcels via registered post as Evans Shoes is not liable if your return is lost in transit. If your parcel goes missing you will be required to provide two pieces of documentation; a proof of delivery at our address and a scanned image of the signature obtained upon delivery. If you cannot provide this information, Evans Shoes will not be held accountable for any losses.
For products delivered to addresses outside Australia, we do not currently accept returns for change of mind.
Please return item as per below:
Make contact via firstname.lastname@example.org with your reason for return and to obtain return details.
Please note we cannot accept pickup or drop off to this address due to health and safety reasons.
For orders delivered outside of Australia where the product may be faulty or we have not delivered what you ordered, please contact our Customer Service team via email at email@example.com where you will be advised of the return process. Please note the cost for us to send back the exchange will be covered by the customer, and will be the same price as the original shipping cost.
It is advised you keep a tracking reference for your parcel, so you know when it has been delivered to Evans Shoes Returns.
If you need to exchange your purchase for another size please make contact via firstname.lastname@example.org with the details of your exchange and to obtain return details. Once we receive please allow 2 - 4* business days for your order to be processed and a further 2 - 3 business days for delivery. If you have any other queries please contact our Customer Service team via email at email@example.com or by phoning on 03 54 823499 between 9:30am and 4:30pm AEST Monday to Friday.
* Exchanges are valid within Australia only. We cannot process nor deliver orders on public holidays. In these instances, please anticipate that your order will be processed within the next business day.
Styles purchased during Flash Sale events are strictly non-returnable as they are considered final sale. Please choose carefully as these styles cannot be returned for a refund, credit, or exchange unless deemed faulty.
CURRENT FLASH SALE -
- CLEARANCE SALE
- DOC MARTEN MEGA SALE
- MEN'S SALE
- LAST PAIRS
- SUMMER SALE
- WINTER SALE
SUMMER & WINTER SALE
Styles purchased during the Summer and Winter Sale with a discount of 50% or greater are strictly non-returnable as they are considered final sale. Please choose carefully as these styles cannot be returned for a refund, credit, or exchange unless deemed faulty.
WHAT IF A PRODUCT IS FAULTY OR INCORRECTLY DELIVERED?
We take the utmost care in ensuring our goods are of high quality. However, if for any reason you find that our products are faulty or unsatisfactory, or you did not receive what you ordered, we will be determined to resolve any issues to satisfy our customers.
Returns will be accepted for products purchased from the Evans Shoes web store if they are faulty or the products delivered do not match your order. However, you will need to provide proof of purchase (which may include the invoice, credit card statement or other payment statement) at the time of making a return claim.
Web store purchases claimed as faulty will need to be sent back to Evans Shoes for an official assessment by the Evans Shoes quality assurance team. Customers will be given a Free Post Number by our team to send the shoes back free of charge.
WHAT ARE MY OPTIONS WHEN I RETURN AN ITEM BOUGHT FROM THE WEBSITE THAT IS FAULTY OR INCORRECTLY DELIVERED?
Evans Shoes provides three return options for faulty or incorrectly delivered products, and to Australian customers where our change of mind policy applies.
- Credit note
- Full refund
WHO PAYS FOR SHIPPING RETURNS?
Customers will be given a Free Post Number by our team to send the shoes back free of charge.
Size Changes or change of mind:
Purchaser pays the cost of return charges to Evans Shoes, however Evans Shoes will pay for postage on one exchange postage back to the customer.
HOW LONG WILL IT TAKE TO GET A REFUND?
Once your goods have been received by Evans Shoes please allow up to 5 business days for your refund to be processed back to your account. The retrieval of your refund will depend on the period of time your financial institution takes to process the refund.
WHO GETS THE REFUND IF I RETURN A GIFT?
The refund on a correctly returned item that was given as a gift will be credited to the original purchaser’s account or credit card used to purchase the gift.
HOW DO I CONTACT THE CUSTOMER SERVICE TEAM?
The Customer Service team operates on Monday to Friday (excluding public holidays in Melbourne, Australia) from 9:00am and 4:00pm Australian Eastern Standard/Daylight Savings Time.
The contact phone number for our team is 03 5482 3499 or you can contact us via email at firstname.lastname@example.org
DO YOU OFFER A SHOE REPAIR SERVICE?
Yes! Have your favourite shoes restored with our shoe repair man, Ron! Available for all types of shoe repairs and handbag alterations/repairs.
For further information, contact Ron on 0417 290 935.
Prompt service guaranteed!