If you would like to return goods for a full refund then please ensure:

- The product was bought at full price

- The product is not wornRetrieve your order number (you will find it on the Evans Shoes web store order confirmation email).

- The product can be returned in its original Evans Shoes or packaging.

- The receipt received is returned with the goods returned.

Note: Items purchased on Sale (discounted price from the full sales price) are eligible for an exchange or credit note within 14 days of the order date, but not a refund. Customers are responsible for all shipping and handling charges for any exchanges.

We offer standard international shipping to the following countries:
New Zealand Standard delivery is available to New Zealand for a flat rate of $30.00. International shipping is via the most effective carrier at the time of dispatch. Any import taxes are the responsibility of the customer. Returns are unfortunately not possible with international shipping, so please take care to make sure your order is correct. Shipping rates are automatically calculated at the checkout.

Evans Shoes provides three return options for faulty or incorrectly delivered products, and to Australian customers where our change of mind policy applies.

These are:

ReplacementCredit noteFull refund 

Faulty Product:

Customers will be given a Free Post Number by our team to send the shoes back free of charge.

Size Changes or change of mind:

Purchaser pays the cost of return charges to Evans Shoes, however Evans Shoes will pay for postage on one exchange postage back to the customer.

Once your goods have been received by Evans Shoes please allow up to 5 business days for your refund to be processed back to your account. The retrieval of your refund will depend on the period of time your financial institution takes to process the refund. 

The refund on a correctly returned item that was given as a gift will be credited to the original purchaser’s account or credit card used to purchase the gift.

The Customer Service team operates on Monday to Friday (excluding public holidays in Melbourne, Australia) from 9:00am and 4:00pm Australian Eastern Standard/Daylight Savings Time.

The contact phone number for our team is 03 5482 3499 or you can contact us via email at online@evansshoes.com.au

Yes! Have your favourite shoes restored with our shoe repair man, Ron! Available for all types of shoe repairs and handbag alterations/repairs. 

For further information, contact Ron on 0417 290 935.

Prompt service guaranteed!